2 days

In a world of increasing competition, effective relationships make a crucial difference to success.  Building Winning Relationships is a practical course designed for technical specialists and consultants to enhance their ability to develop effective relationships with customers and clients, both internal and external.

Objectives

• To enable you to project yourself with confidence
• To learn to develop and strengthen business relationships through better understanding of others
• To enable you to influence people effectively by engaging them with your own ideas

Course Content
The course builds on interpersonal skills, applying them in scenarios based on every-day situations, including listening actively to understand client needs, selling your ideas, sharpening your message, influencing and inspiring others, and handling objections.

Who should attend?
Building Winning Relationships is designed for technical specialists and those in internal or external consultancy roles, in customer relationship management or in internal specialist functions such as Finance, IT or HR, who need to develop effective client relationships.

Themes

• Recognising habits of communication that create confusion
• Handling the feeling of being ill at ease
• Using your personal space to include others
• Listening actively and questioning appropriately to develop constructive arguments
• Identifying and developing the client's needs
• Selling your ideas and opening up opportunities
• Sharpening your message and focusing it to the needs of the client
• Influencing and inspiring others to gain buy-in
• Holding the authority of the expert to win people’s confidence
• Handling clients' objections
• Applying the learning through use of role-play

Methods
The course is a highly participative, working is small groups with role-play and video feedback.

Course Enquiry Form